In case of online consultation, a customer will be eligible to raise a request for Refund only in case the consultation query is not replied within specified timeline.
The customer is required to raise the Refund request with Swakaya customer care within 72 (seventy-two) hours from the time of submission of query or receiving of response. The request for the Refund will be validated by Swakaya customer care team.
In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 30 (thirty) days from the date of submission of the request for Refund.
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
- Order placed through online wallet will be credited to the wallet; and
- Order placed through cash on delivery will be refunded through fund transfer to customer bank account.
The customer can raise a request for Cancellation of Service. After receipt of Cancellation Request, Swakaya will look in to the matter, on a case-by-case basis. Decision by Swakaya about the quantum of Refund, if any, or Cancellation Fee shall be final. Swakaya may check if any process has initiated and if any cost has been incurred by Swakaya, Third Party Service Providers, Employee or any other person connected with this request. Such costs shall be deducted from the Refund amount, if any previous payment has been made. Swakaya shall not be liable to furnish details of costs or expenses incurred, against the request that is being cancelled.